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Privacy Policy

Return Policy

If you are unsatisfied with something you bought from us, you may send it back within 30 days of  receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or explicitly marked as not returnable on the product detail page at the time of your purchase. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is returnable.

You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.


Returning a Purchase

  • Please contact-us and include your original order number, what product(s) you are returning, and your name. Or call us at 01274-649311. We will give you an "Code Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.

  • Wrap the package carefully. All returned products must be in their original condition and packaging.

  • Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.

  • Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear via the payment method that you used.

  • All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.

    If you have any questions about whether a product can be returned, please call us before ordering.




    How does my order ship?
    Items that are small and light enough to ship with small parcel carriers are shipped either by Royal Mail or Yodel /UKMAIL. Transit times for small parcel shipments vary nationwide from 3-5 working days.

    A signature is not required for small parcel items (unless delivering to a business location). The driver will ring your door bell and if there is no one home the package will be left in a safe, dry area. If the driver determines there is no safe location to leave the parcel they will leave a note giving you instructions on how to obtain your parcel.

    Free Shipping
    We offer free shipping on many of our products. This option will be listed on the product page. With free shipping, we have added actual ship costs into the total price we offer. Shipping upgrade charges still apply.

    Multiple Shipping Addresses
    For multiple shipping addresses, simply place a separate order for each address.

    When Should I Receive My Order?
    We process your order either the same day you place it or the next day based on the time it was ordered. Our warehouses process and prepare your order as quickly as possible, and we have factored in their processing time into our "Usually Ships by" estimates, which is displayed next to the product name.