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Customer Service

  • Shipping & Delivery

    All approved orders will be processed within 24 working hours. At the time of purchase, you will be able to decide how you would like to ship your order, but normal Royal Mail  ground shipping within the continental UK guarantees that your order should arrive within 2 to 3 working days.

  • Privacy & Security

    VELO Inc. only collects information that is required to process customer orders correctly and register them as a preferred customer of the VELO Inc website. We, by no means, sell or share customer's personal info to third party groups or solicitors.

    As you browse VELO Inc., advertising cookies will be placed on your computer so that we can understand what you are interested in. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

  • Returns & Replacements

    VELO Inc. takes great care to provide its customers with the highest quality of goods. Should any customer feel unsatisfied with their purchase please send the product back with the original packing and a letter explaining the reason of the return and the action you would like for us to take. Customers can return any product which hasn't been washed, worn, altered, or soiled for refund, credit, or exchange if the product is in "resalable" condition within a 14 day period after the date of purchase. Warranty does not cover normal wear and tear that result from use of the products. Use of the products in a manner other than that for which they were manufactured nullifies this warranty.

    Send all returns to: ZAHBRO Sports Ltd, St Andrew Mills, Legrams Lane, Bradford, West Yorkshire BD7 2EA. Customers should send packages insured and postage paid. There will be no credits or refunds for returned shipping charges. If the customer should request that we replace or exchange an item, they will be responsible for the reshipping charges. Please allow 2 to 3 day on all returns for exchange, refund, or credit.